At TRUSS PROFESSIONAL, we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, simply return it by following the steps below. Please note that items purchased from usa.trussprofessional.com must be returned to usa.trussprofessional.com. They cannot be returned to a TRUSS PROFESSIONAL Consultant Salon.
- On the packing slip that accompanied your order, circle each item you wish to return.
- Enclose the packing slip with item circled, along with the product(s) you are returning, in the original packaging if possible.
- We recommend that you send your return via UPS or insured Parcel Post for your protection and to ensure prompt delivery.
- Refunds on shipping are credited only when an item is incorrectly shipped or arrives defective or damaged.
*Due to U.S. Department of Transportation/USPS shipping regulations, the following products are required to ship by ground within the United States:
If your return DOES NOT contain one of these products, please ensure that your return shipper DOES NOT display an ORM-D sticker.
If you buy TRUSS PROFESSIONALproducts from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If you are unsatisfied with a product, you may exchange or return it within 90 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.
Returns for purchases made in a TRUSS PROFESSIONAL Consultant Salon may not be returned usa.trussprofessional.com.
If any further information is required regarding your return of TRUSS PROFESSIONAL products, please do not hesitate to call us at (844) 878-7711, and we will be happy to assist you however we can.